Privacy Policy
This Privacy Policy sets out the commitment of Laura Katharine Hewitson trading as In the Wings VA Services (ABN 70 086 126 958) (“In the Wings VA Services”, “I”, “me”) to protect the privacy of personal information I collect about you, including through this website, www.inthewingsva.com.au (“Website”), as well as through my other business operations or directly from you.
Please read this Privacy Policy carefully and contact me using the details set out below if you have any questions.
By providing me with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.
If you don’t want to provide personal information to me, then you don’t have to, however, this may affect your use of this website.
1. Types of personal information I collect
The types of personal information I collect may include:
identity data (including your name and username or similar identifier);
contact data (including your contact details such as your email address);
technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access my website);
profile data (including your interests, preferences, feedback and survey responses);
usage data (including information about how you use my website, products and services); and
marketing and communications data (including your preferences in receiving marketing from me and my third parties and your communication preferences).
If you’re a customer and would like to deal with me anonymously or use a pseudonym, feel free to do so.
2. How I collect personal information
I collect this information from you when you make an enquiry with me (for example, by email), book a call via my website, submit a contact enquiry on my website, attend a digital call with me, or provide information directly under the terms of a contract.
I am committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. I collect personal information about you from:
You
Others in your organisation whom you authorise me to deal with
Searches and enquiries
Your use of our website
Third parties may also use cookies, web beacons and similar technology to collect or receive information from my website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If I receive your personal information from third parties, I will protect it as set out in this Privacy Policy.
I will destroy or de-identify information where I form the opinion that the information has been provided to me unlawfully or unfairly.
3. Why I collect, hold, use and disclose personal information
I collect, hold, use and disclose your personal information as is reasonably necessary for me to perform my core functions and activities, including for the following purposes:
to contact and communicate with you
to provide services to you
to maintain a database of customers, subscribers or similar
to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow me to display my advertising to you elsewhere on the internet, for example, on Google or Facebook)
for internal record keeping
for statistical purposes
as required by law
Where I disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. I will also be diligent in ensuring that the personal information I disclose is accurate, up-to-date, complete and relevant.
I will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.
Please note that I will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent unless I am required to do so by law.
4. Use of cookies
As you probably know, a cookie is a small text file that’s placed on your computer to help me remember your preferences, like your login information or location. Cookies are used for a variety of reasons. I use cookies to make it easier and faster for you to use my website. I also use cookies for security purposes to protect you online. I and my third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.
5. Links to other sites
To help you find more information, I sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that I collect on my website (not any other site). As I’m not responsible for data collection on those other sites, my Privacy Policy won’t apply. I can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.
6. How you can access and correct your personal information
Access: You can request details of personal information that I hold about you at any time. I will respond to any request to access information within a reasonable time frame.
Correction: If you believe that any information I hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact me using the details set out below. I rely in part on you advising me when your personal information changes. I will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction unless it is impracticable or unlawful to do so.
Deletion: If you want me to delete personal information I hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact me using the details set out below. Please note that if I agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. I will functionally delete the information and I will not sell, transfer, or use personal information relating to you in any way moving forward.
I will respond to any request to access, correct or delete information within a reasonable time.
7. How I maintain the security of your information
I am committed to ensuring that the personal information I hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. I undertake the following precautions to protect personal information we hold:
my website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through the use of this website
I limit access to personal information to a “need-to-know” basis
I protect devices I use to collect, hold, use and disclose personal information with industry-standard anti-virus software
my devices are protected by password and are stored in secure premises
data is securely stored on cloud servers
my email data is encrypted
all hard copies of personal information are kept in secure storage with access by authorised personnel only
all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
if I no longer need personal information, I take reasonable steps to delete or de-identify the information
While I take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and I cannot guarantee or warrant that such events will not take place and I will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, I will notify you as soon as possible after the occurrence in accordance with my obligations under the Privacy Act and related legislation.
8. How you can make a complaint about a privacy breach
If you believe that I have breached this Privacy Policy and want to make a complaint about that breach, please contact me using the details set out below. If you are unsatisfied with my response, the Office of the Australian Information Commissioner may be able to assist you with a review of my decision. Contact the OAIC for more information.
9. How you can unsubscribe or opt out
I like to keep my clients and website visitors up to date, so from time to time I’ll send you newsletters, invitations and updates. Not to worry: my emails will always come with an "Unsubscribe" button, so you can opt out at any time. To unsubscribe from my email database, or opt out of communications, use the “Unsubscribe” button in my communication or contact me using the details set out below.
You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third-party vendor cookies by visiting your Google’s Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not work as well for you if you disable cookies.
You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.
10. Changes to this policy
If I decide to change my Privacy Policy, I’ll let you know by posting such changes on my website.
11. Contact details
For any questions or notice, please contact me using these details:
Laura Hewitson – laura@inthewingsva.com.au
This Privacy Policy was last updated: 6/12/2021